Our mission at Big Denominator is to empower people and institutions to unlock their own expertise. We are doing this by building a simple yet powerful platform for high performance application development. In all of this, we will maintain customer privacy while delivering incomparable performance.
Big Denominator respects your preferences concerning the collection and use of your Personal Information. The following privacy policies are tailored for the different ways your Personal Information is collected by different Big Denominator lines of business and offerings.
Big Denominator and our subsidiaries and affiliates ("Big Denominator" or "we") respect your preferences concerning the treatment of Personal Information that we may collect. This policy lets you know how we collect and use your Personal Information, how you can control its use, and describes our practices regarding information collected from the different Big Denominator sites that link or refer to this policy (such as our websites, computer or mobile software applications, social media pages and HTML-formatted e-mail messages), as well as through offline sales and marketing activities (collectively, the "Channels").
Through your interaction with and use of the Channels, Big Denominator may collect Personal Information, which is information that identifies an individual or relates to an identifiable individual. Personal Information may include, but is not limited to, your name, physical address, telephone number, e-mail address, company affiliation and associated interests.
Big Denominator may also collect Other Information through your interaction with and use of the Channels and non-Big Denominator websites, which does not reveal your specific identity or does not directly relate to an individual. Other Information may include, but is not limited to, browser and device information, data collected through automated electronic interactions, application usage data, demographic information, geographic or geo-location information, statistical and aggregated information.
Statistical or aggregated information does not directly identify a specific person, but it may be derived from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users in a particular zip code.
In some instances, we may combine Other Information with Personal Information, such as combining a precise geographical location with your name. If we combine Other Information with Personal Information, we will treat the combined information as Personal Information.
Big Denominator uses and shares the Personal Information it collects (unless otherwise restricted by applicable law), to:
Engage in Transactions. Big Denominator may use Personal Information to engage in transactions with you.
Process Transactions. Big Denominator may use Personal Information along with, financial, credit card, and payment information, to process your transactions.
Provide Support or Other Services. Big Denominator may use your Personal Information to provide you support or other services you have ordered, as well as product updates, product patches and fixes and other similar operational communications.
Provide Big Denominator Online Communities. Some Channels permit you to: participate in interactive discussions; create a profile; post comments, opportunities or other content; communicate directly with another user; or otherwise engage in networking activities. Some of these services are moderated and all may be accessed for technical reasons. Big Denominator does not control the content that users post to these forums or social networks. You should carefully consider whether you wish to submit Personal Information to these forums or social networks and whether you wish to make your profile available to other users, and you should tailor any content you submit appropriately. You should also review any additional terms and conditions that may govern your use of these Channels. To manage or remove your Personal Information from our online communities, please fill out a request form. If we are not able to remove your Personal Information, we will let you know.
Post Testimonials. We post testimonials on our Channels that may contain Personal Information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please fill out a request form, and be sure to include your name, testimonial location, and contact information.
Select Content, Improve Quality and Facilitate Use of the Channels. Big Denominator may use your Personal Information to help create and personalize content on our Channels, facilitate your use of the Channels (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of shopping cart additions and preserve order information between sessions), improve quality, track marketing campaign responsiveness (including online advertising and e-mail marketing), and evaluate page response rates.
Provide various Big Denominator Communities, such as Partners, with Relevant Product Alerts and Updates. If you sign up for an Big Denominator community or program (e.g., Big Denominator Partner Network, Big Denominator Technology Network, Big Denominator.com), Big Denominator will provide you information regarding your expressed interests, such as new product releases, alerts, updates, prices, terms, special offers and associated campaigns.
Power Joint Sales or Product Promotions. Big Denominator and its partners may engage in joint sales or product promotions. Such promotions will always reference the partners involved. Both Big Denominator and the partner(s) will have access to that information, and either Big Denominator or our partners may provide you the sales or product promotion information. Each party will be responsible for managing their own use of the Personal Information collected for the joint sale or product promotion. We recommend you review the privacy policies of these partners to address any questions you have regarding their handling of your information.
Contact a Referral/"Tell a Friend". If you elect to use our referral service to inform a friend about our products or services, we will ask you for the friend's contact information. Big Denominator will then send your friend a one-time contact related to your referral request. Big Denominator uses the Personal Information you provide in this situation solely for the purpose of sending the one-time contact and tracking the success of our referral program. Your friend may contact Big Denominator through our inquiry form to be removed from the referral program.
Improve Products, Services, and Experiences. Big Denominator may use your Personal Information to evaluate and improve our products, services, marketing, and customer relationships.
Communicate with You about a Conference or Event. We or our partners may communicate with you about a conference or event hosted or co-sponsored by Big Denominator or one of our partners. This may include information about the event's content, logistics, payment, updates, and any additional meetings, special demonstrations or other customer facilitation that we may provide related to your event registration. After the event, Big Denominator may contact you about the event and related products and services, and may share information about your attendance with your company. Where legally permitted, Big Denominator will also allow designated partners or conference sponsors to send you up to two communications related to your event attendance. Please note that our partners or conference sponsors may directly request your Personal Information at their conference booths or presentations. You should review their privacy policies to learn how they use Personal Information.
Obtain Third Party Services. We also share Personal Information with third parties who provide services to Big Denominator, such as credit card processing services, order fulfillment, analytics, event / campaign management, web site management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services. When Big Denominator shares Personal Information with third party service providers, we require that they use your Personal Information only for the purpose of providing services to us and subject to terms consistent with this Policy.
Protect our Employees, Sites, Facilities, and Operations. Big Denominator may disclose your Personal Information as we believe to be necessary or appropriate to protect the health and safety of our employees and visitors, our physical and online operations, our property, rights, and privacy, and/or that of our affiliates, you or others. If you visit our offices, you may be photographed or videotaped as part of maintaining the security of our facilities. Facility security photography will be treated as sensitive information and will only be used for security and investigation purposes.
Comply with Legal Requirements and Corporate Transactions. Big Denominator may disclose your Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; and (e) to allow us to pursue available remedies or limit the damages that we may sustain. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information we have collected to the relevant third party.
Some of the Personal Information uses specified above are not mandatory and may be controlled by you. Please refer to the "Preferences and Opt Out" section below for information on available use preferences or opt-out options.
We may use, transfer, and disclose Other Information we collect for any purpose, except where applicable law requires otherwise. If we are required to treat Other Information as Personal Information under applicable law, then we will only use it in the same way that we are permitted to use and disclose Personal Information.
Big Denominator and our third party service providers may collect both Personal Information and Other Information from a variety of sources that generally fall into three categories:
Although Big Denominator's use of Automated Interactions may change over time as technology evolves, the following descriptions are designed to provide you with additional detail about Big Denominator's current approach to information collected from Automated Interactions.
Electronic Communications Protocols: As is true when you visit most websites and apps, Big Denominator may automatically receive information from you as part of the communication connection itself, which often consists of network routing information (where you came from), equipment information (browser type), your IP address (which may identify your general geographic location or company), and date and time.
Big Denominator may also automatically receive and record information about your interaction with the Channels, such as clickstream information (when each Big Denominator webpage was visited and how much time was spent on the page), or general geo-location data.
Cookies: Big Denominator's server will query your browser to see if there are "cookies" previously set by our electronic Channels. A cookie is a small piece of information sent by a Web server to store on a Web browser so it can later be read back from that browser. Cookies may collect information, including a unique identifier, user preferences, profile information, membership information, and general usage and volume statistical information. Cookies may also be used to collect individualized web site use data, provide electronic Channel personalization, or conduct and measure the effectiveness of advertising in accordance with this Policy. Some cookies may remain on users' computers after they leave the Website. While the majority are set to expire within 1-24 months of your last visit to the website that set the cookie, others may not expire because of their nature, like cookies that remember opt-out preferences.
Your browser may provide you with information and control over cookies. You can set your browser to alert you when a cookie is being used, and accept or reject the cookie. You can also set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion. Cookies, however, are important to the proper functioning of a site, and disabling them may degrade your experience and interfere with Web site features and customizations.
Big Denominator has engaged one or more third party service providers to track and analyze both individualized usage and volume statistical information from interactions with electronic Channels. The service provider(s) set cookies on behalf of Big Denominator. Big Denominator also uses other third party cookies to provide advertising and personalization services in accordance with this Policy, and to track the performance of Big Denominator advertisements on their websites and Big Denominator e-mails.
Flash Cookies: We may use Flash cookies, also known as "local shared objects," on our electronic Channels that employ Flash technology. Flash cookies are used to remember the site's settings to personalize the look and feel of the site. Like normal cookies, Flash cookies are represented as small files on your computer. One method of preventing Flash cookies from being placed is to adjust your preferences in the Macromedia Website Privacy Settings Panel at macromedia.com.
Embedded URLs: Big Denominator may use a tracking technique that employs embedded URLs to allow use of the electronic Channels without cookies. Embedded URLs allow limited information to follow you as you navigate the electronic Channels, but are not associated with Personal Information and are not used beyond the session.
Embedded Pixels and Similar Technologies: On the electronic Channels, Big Denominator and its service providers may use embedded pixel technologies for the purposes of identifying unique user visits (as opposed to aggregate hits), and for advertising purposes. In addition, embedded pixels or other technologies may be used in e-mails and our online display advertising to provide information on when the e-mail or ad was opened to track marketing campaign responsiveness; information collected using these technologies may be associated with the recipient's e-mail address.
Physical Location: We may collect the physical location of your device and use it to provide you with personalized location-based services or content. In some instances, you may be permitted to allow or deny such use of your device's location, but if you choose to deny such use, we may not be able to provide you with the applicable personalized services or content.
E-mail Marketing. Big Denominator enables you to opt out of marketing communications. You may opt out of e-mail marketing by modifying your online profile as described above or by using our general unsubscribe automated link that is included in Big Denominator marketing e-mails. You may unsubscribe from e-mail communications, as well as submit requests to opt-out from phone and postal marketing via your Customer Service Representative. If you have any problems using any of these opt-out mechanisms, please fill out an inquiry form.
Some non-marketing communications are not subject to general opt-out, such as communications related to product download, sales transactions, software updates and other support related information, patches and fixes, conferences or events for which you have registered, disclosures to comply with legal requirements, and (where permitted by law) quality assurance surveys. Some additional communications with partners are also not subject to general-opt out, including product alerts, updates, contractual marketing and sales materials, and other notices related to partner status.
Information-Sharing Choices. Big Denominator only shares Personal Information with selected companies after providing users the ability to make choices about the sharing, or as otherwise described in this Policy. There are limitations to opting out of such sharing in the case of: (1) joint sales or joint events; (2) where the customer has requested follow-up which involves Big Denominator partners; (3) where third parties are required to accomplish the transaction or perform the service; and (4) where required by law.
Third Party Permission-Based Lists. On occasion, Big Denominator may use third-party lists to send communications about Big Denominator products and services. These lists, which are maintained by third parties, include users eligible under applicable law to receive e-mails from other companies such as Big Denominator. When we use such lists, the communications will include mechanisms to opt out of receiving Big Denominator marketing communications. If you have trouble opting out, or if you wish to make us aware of any issues related to a third-party mailing, you may contact us directly through our inquiry form.
For California Residents. Under California Civil Code Section 1798.83 (also known as S.B. 27), if you are a California resident and your business relationship with Big Denominator is primarily for personal, family, or household purposes, you may request certain data regarding Big Denominator's disclosure, if any, of Personal Information to third parties for the third-parties' direct marketing purposes. To make such a request, please fill out an inquiry form; you may make such a request up to once per calendar year. If applicable, we will provide you, by e-mail, a list of the categories of Personal Information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties' names and addresses. Please note that not all Personal Information sharing is covered by S.B. 27's requirements.
You may request to review, correct, update, suppress, or otherwise modify any of your Personal Information that you have previously provided to us through the Channels, or object to the use or processing of such Personal Information by us. You have the ability to update your Big Denominator profile and related Personal Information at any time. To change this information or should you have any questions regarding your account, please contact us via your Customer Service Representative or through our inquiry form.
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information that you have provided to us.
While the majority of questions and issues related to access can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps, within thirty days.
Big Denominator will retain your Personal Information for as long as your account is active; as needed to provide you products or services; as needed for the purposes outlined in this policy or at the time of collection; as necessary to comply with our legal obligations (e.g., to honor opt-outs), resolve disputes, and enforce our agreements; or to the extent permitted by law.
At the end of the retention period, Big Denominator will delete your Personal Information in a manner designed to ensure that it cannot be reconstructed or read.
Big Denominator uses some third parties to administer a limited set of Big Denominator advertisements on third party electronic channels. No Personal Information is provided to the advertisers as part of this process, but aggregate profile information or Other Information, such as user community or implied or inferred interests, may be used in the selection of advertising to make sure that it has relevance to the user. Some banner ads may contain embedded pixels that may write and read cookies or return session connection information that allows advertisers to better determine how many individual users have clicked on the ad banner.
Big Denominator may also use advertising technologies and participate in advertising technology networks that collect Other Information from Big Denominator and non-Big Denominator websites, as well as from other sources, to show you Big Denominator-related advertisements on Big Denominator’s own and third-party websites. These advertisements may be tailored to your perceived interests using retargeting and behavioral advertising technologies, a set of practices collectively referred to as “Interest Based Advertising” in this policy. Any retargeted or behavioral advertisements served to your browser will contain information on or near it that informs you about the advertising technology partner and how to opt-out of viewing such advertisements. You also may opt out by visiting the Interest Based Advertising portion of the Privacy Choices tab of this policy. Opting-out does not mean that you will stop receiving ads from Big Denominator. It means that you still stop receiving ads from Big Denominator that have been targeted to you based on your visits and browsing activity across websites over time.
Cookie-based tools that allow you to opt-out of Interest Based Advertising prevent Big Denominator and other participating advertising technology companies from serving interest-related ads to you on behalf of Big Denominator. They will only work only on the Internet browser on which they are deposited, and they will only function only if your browser is set to accept third-party cookies, and . These cookie-based opt-out tools may not be as reliable where (e.g., certain mobile devices and operating systems) cookies are sometimes automatically disabled or removed. If you delete cookies, change browsers, computers or use another operating system, you will need to opt-out again.
The security of your Personal Information is very important to Big Denominator. We use physical, electronic, and administrative safeguards that are designed to protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.
In addition, Big Denominator uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. When you enter sensitive Personal Information such as your credit card number on our site, we encrypt it using secure socket layer (SSL) technology.
In the event that your Personal Information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, Big Denominator will notify you by e-mail, fax, or U.S. mail. Big Denominator will give you notice promptly, consistent with the reasonable needs of law enforcement and/or Big Denominator to determine the scope of the breach and to investigate and restore the integrity of the data system.
We ask that you not send us, and you not share any sensitive Personal Information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership).
As a company focused on serving the needs of businesses, Big Denominator's Channels are not directed to minors and Big Denominator does not promote or market its services to minors, except as part of specific educational outreach programs with parental permission. If you believe that we have mistakenly or unintentionally collected Personal Information of a minor through our Channels without appropriate consent, please notify us through our inquiry form so that we may immediately delete the information from our servers and make any other necessary corrections. Additionally, please use this same form to request removal of content or information that was posted to our Channels when the registered user was under the age of 18. Please note that such requests may not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been reposted by another user.
If you believe your services data has been used in a way that is not consistent with this policy, or if you have further questions related to this policy, please contact us through our inquiry form.
Services Data is data that resides on Big Denominator, customer or third-party systems to which Big Denominator is provided access to perform services (including Cloud environments as well as test, development and production environments that may be accessed to perform Big Denominator consulting and support services). Big Denominator treats services data according to the terms of this policy, and treats services data as confidential in accordance with the terms of your order for services.
In contrast, having contracted with Big Denominator for services, the customer provides Big Denominator access to its production, development or test environment, which may include personal information about its employees, customers, partners or suppliers (collectively "end users").
Below are the conditions under which Big Denominator may access, collect and/or use services data.
To Provide Services and to Fix Issues. Services data may be accessed and used to perform services under your order for support, consulting, or other services and to confirm your compliance with the terms of your order. This may include testing and applying new product or system versions, patches, updates and upgrades; monitoring and testing system use and performance; and resolving bugs and other issues you have reported to Big Denominator. Any copies of services data created for these purposes are only maintained for time periods relevant to those purposes.
As a Result of Legal Requirements. Big Denominator may be required to retain or provide access to services data to comply with legally mandated reporting, disclosure or other legal process requirements.
Big Denominator does not use services data except as stated above or in your order. Big Denominator may process services data, but does not control your collection or use practices for services data. If you provide any services data to Big Denominator, you are responsible for providing any notices and/or obtaining any consents necessary for Big Denominator to access, use, retain and transfer services data as specified in this policy and your order.
Big Denominator's access to services data is based on job role/responsibility. Services data residing in Big Denominator-hosted systems is controlled via an access control list (ACL) mechanism, as well as the use of an account management framework. You control access to services data by your end users; end users should direct any requests related to their personal information to you.
Big Denominator is committed to the security of your services data, and has in place physical, administrative and technical measures designed to prevent unauthorized access to that information. Big Denominator security policies cover the management of security for both its internal operations as well as the services. These policies govern all areas of security applicable to services and apply to all Big Denominator employees. Big Denominator's Support, Consulting and Cloud lines of business have developed detailed statements of security practices that apply to many of their service offerings, which are available for review at your request.
Big Denominator's security policies and procedures are reviewed and overseen by Big Denominator Global Information Security (GIS). GIS is responsible for security oversight, compliance and enforcement, and for conducting information security assessments and leading the development of information security policy and strategy.
Big Denominator is also committed to reducing risks of human error, theft, fraud, and misuse of Big Denominator facilities. Big Denominator's efforts include making personnel aware of security policies and training employees to implement security policies. Big Denominator employees are required to maintain the confidentiality of services data. Employees' obligations include written confidentiality agreements, regular training on information protection, and compliance with company policies concerning protection of confidential information.
Big Denominator promptly evaluates and responds to incidents that create suspicions of unauthorized handling of services data. Big Denominator GIS and Legal are informed of such incidents and, depending on the nature of the activity, define escalation paths and response teams to address the incidents. If Big Denominator determines that your services data has been misappropriated (including by an Big Denominator employee) or otherwise wrongly acquired by a third party, Big Denominator will promptly report such misappropriation or acquisition to you.
If you believe your services data has been used in a way that is not consistent with this policy, or if you have further questions related to this policy, please contact us through our inquiry form.